Telecoms & VoIP

Flexible Telecoms for the 21st Century

Factotum Technical have had many years of first-hand experience building and maintaining both traditional and next-generation telephony solutions for it's clients.

With the help of our sister-company, Fluency Communications, we can deliver various VoIP solutions to meet your telecoms requirements. Whether you want to use your existing office phone system to take advantage of the cost-savings VoIP can deliver, or you want to install a completely new system, Factotum Tech can offer reliable solutions to suit.

Hosted PBX

For businesses with small offices or geographically diverse premises, Fluency’s Hosted PBX service provides corporate-grade features, without the cost of dedicated equipment at each site. We supply high-quality Snom handsets for each user, which connect directly to your normal IT network infrastructure. The Voice traffic reaches our Hosted PBX service over your own broadband connection.

Each Hosted PBX Extension is allocated a DDI number with any dialling prefix of your choice, and comes with all the features you would expect of a modern PBX: voicemail to email, 3-way conferencing, custom hold music, call recording, call forwarding and much more. For your ‘main’ office number (or potentially several ‘main’ departmental numbers), we give you the ability to have your inbound calls routed however suits your business. This includes simultaneous ring-groups, queue services, custom caller option menus (IVRs) as well as the ability to change the behaviour automatically based on time-of-day.